innogy Innovation GmbH is responsible for the website.

  • Address: innogy Innovation GmbH, Rellinghauser Str. 27, 45128 Essen
  • Registered Office: Essen, Germany
  • Registered at Local Court Essen
  • Registration No.: HRB 27583
  • VAT Id: DE308654929
  • Contact Talk to us via +49 201 12-48332 or contact us here
  • Management Board: Jan Lozek, Annemie Ress

Consumer dispute resolution

Information about online dispute resolution

The EU Commission has set up a website for online dispute resolution (ODR) (known in German as the “OS-Plattform”). The ODR website is dedicated to helping consumers and traders resolve disputes arising from online purchases out of court. The ODR website can be accessed via the following link.


innogy Innovation GmbH is currently not involved in any other consumer dispute resolution processes.

The Consumer Service of the Bundesnetzagentur (German Federal Network Agency)

The Consumer Service of the Bundesnetzagentur(German Federal Network Agency) provides information about the relevant laws, your rights as a residential customer and the process for settling electricity and gas disputes. It can be reached via the following contact details:

Bundenetzagentur für Elektrizität, Gas, Telekommunikation, Post, Eisenbahnen (German Federal Network Agency for Electricity, Gas, Telecommunications, Post and Rail)

Consumer Service:

  • OP O Box 8001, 53105 Bonn
  • Mon-Fri from 9 am to 3 pm
  • T 030-22480-500 (nationwide phone information service),
  • F 030-22480-323,
  • E

Schlichtungsstelle Energie e.V.

Residential customers wanting to settle an energy dispute may apply to the dispute resolution office, Schlichtungsstelle Energie e.V. for a formal dispute resolution process. To be eligible for such a process, customers must first have phoned our innogy customer service team and been unable to resolve the matter to the mutual satisfaction of both parties. innogy is then obliged to take part in such an officially sanctioned mediation process.

  • Schlichtungsstelle Energie e.V.
  • Friedrichstraße 133, 10117 Berlin
  • T 030-2757240-0,
  • F 030-2757240-69,
  • E